General terms and conditions of the CHU Teh-Chun Foundation online store

(June 25, 2021 release)

Scope and definitions

1. With regard to the business relationship between the CHU Teh-Chun Foundation, located at rue du Rhône 59, 1204 Geneva, Switzerland, (hereinafter referred to as “the Foundation” or “the Seller”) and the Customer, in relation to transactions within the online shop, the following general terms and conditions (hereinafter referred to as “the GTC”) in their version in force at the time the order is placed shall apply exclusively.
2. The general terms and conditions or any other contractual terms and conditions of the Customer shall not be applicable insofar as they depart from these GTC unless expressly accepted by the Seller in writing.

Order processing

1. The Customer may select goods from the Seller’s product range and collect them in a so-called “basket” using the “add to basket” button. The Customer may view and make changes to the order data by clicking on the basket symbol.
2. As soon as the Customer clicks on the “buy now” button during the order process, he/she submits a binding offer to purchase the goods present at that time in the basket (hereafter the “Order”).
3. After the Order has been placed, the Customer shall be emailed an automatic confirmation of receipt, which shall once again inform the Customer of the content of the Order. This automatic confirmation of receipt does not yet constitute acceptance of the Order, but rather only documents the fact that the Order has been received by the Seller.
4. The Seller may accept the Customer’s Order within 10 working days of the placing of the Order by email to the Customer (hereafter “Declaration of Acceptance”). A contract shall be concluded upon receipt of this Declaration of Acceptance by the Customer.
5. If the Order includes more than one item, a contract shall only be concluded in relation to the items expressly stated in the Declaration of Acceptance.
6. The above shall also apply in the event that the Customer paid the purchase price prior to conclusion of the contract or has already authorised the payment. If in such an eventuality no contract is concluded, the Seller shall promptly give notice of this fact to the Customer (in the event that the contract is accepted in part, along with the Declaration of Acceptance for the deliverable item) and promptly reimburse the advance payment.
7. A contract shall be concluded in the English language. The text of the contract (comprised of an Order, GTC and Declaration of Acceptance) shall be saved by the Seller in accordance with the relevant applicable statutory provisions under Data protection and sent to the Customer by email. If the Customer is registered in the Online Shop, he/she may view his/her current orders in his/her personal customer area.
8. The customer is required to fill in the fields in the order form completely and truthfully.

Delivery, delivery periods

1. Unless agreed otherwise, delivery shall be made to the delivery address indicated by the Customer. Delivery may only be made to countries indicated by the Seller. The Seller will inform the Customer of the delivery deadline during the course of the order process and in the shipping confirmation.
2. The stated delivery times are estimates and the Foundation cannot be held responsible for any delays in delivery.

Prices and shipping costs

All prices indicated in the Online Shop are in Swiss francs and include value added tax (VAT) at the applicable rate.

Shipments over 10kg and requests for express shipments will be quoted separately.

Payment methods

1. The Seller shall only accept the payment methods displayed to the Customer during the Order process.
2. In the event that payment is made by credit card, the credit card account indicated shall be charged immediately.
3. Any reimbursement of payments shall be made to the payment method used by the Customer in his/her Order.

Transmission of invoices

Invoices shall be drawn up electronically and sent in PDF format as an annex to the shipping confirmation. They are also available in your customer account.

Reservation of title

Within consumer transactions the Seller reserves ownership of the item purchased until the invoice amount has been paid in full.

Refund and exchange policy

Due to their inherent nature, our products are neither exchangeable nor refundable.

Data processing

The Seller shall only process and store personal data in accordance with the relevant applicable data protection policy of the Seller and with applicable law, Swiss LDP and European GDPR.

Limitation of liability of the seller

1. The Seller shall bear liability without limitation for breaches of duty caused wilfully or as a result of gross negligence on the part of the Seller or its statutory representatives or vicarious agents.
2. The Seller shall only bear liability for breaches of duty caused as a result of negligence on the part of the Seller, its statutory representatives or vicarious agents in situations involving loss of life, personal injury or damage to health. In the last-mentioned eventuality, the liability of the Seller shall be limited to losses typical for the contract that were foreseeable upon conclusion of the contract.
3. The foregoing shall be without prejudice to any strict liability of the Seller, such as for example under the Product Liability Act.

Resolution of disputes

The European Commission offers a platform for Online Dispute Resolution (ODR), which may be found under the following link: http://ec.europa.eu/consumers/odr/

Final Provisions

1. The law at the registered office of the Seller shall apply, to the exclusion of any provisions thereof that refer to other legal systems and the UN Convention on Contracts for the International Sale of Goods.
2. Unless required otherwise under consumer protection law, jurisdiction over any disputes arising out of contracts concluded on the basis of these GTC shall lie at the registered office of the Seller.
3. The invalidity of any of the terms of these GTC shall not affect the validity of the remaining terms.